F.A.Q
Here are frequently asked questions concerning Vacier
Where is my order/shipping confirmation?
In case you are unable to locate your order confirmation, kindly check your spam folder. Generally, the confirmation email is sent within 10 minutes of placing the order. If you have already received the order confirmation but not the shipping confirmation, there's a high probability that the order has not been shipped yet, It may also have been shipped during the day but the tracking and shipping confirmation will be sent to you later in the afternoon.
Where can I track my order?
We offer tracking services for all orders, so you can stay up-to-date on your shipment's progress. If you've selected our Tracked Letter option, you can easily track your parcel by clicking on the link provided when your products are shipped.
Where is my order? Is it shipped yet?
We usually fulfill and ship your order within 1-2 business days if the full order is in stock. Following dispatch of the package, tracking information is communicated to all customers via email or SMS, based on the contact details provided during the order placement process. If you have not received the relevant email or SMS, please do not hesitate to contact us for assistance.
Why is my order delayed?
We strive to ensure that all packages are delivered on time, and any delays are typically caused by tracking information that hasn't been updated, but rest assured that your package is still on schedule. Alternatively, there may be certain external factors beyond our control that can affect delivery times. Regardless of the situation, we're always here to help. If you experience any delays with your package, please don't hesitate to contact us for assistance.
My Delivery attempt failed, what can I do?
In case of a failed delivery attempt, the package may sometimes be redirected to the nearest service point. We kindly request that you contact your local postal carrier to determine the location for pick-up. Additionally, we recommend searching for your package using your local post carrier's website or a universal tracking site to obtain any further information that may not be available via the tracking link provided by us.
When do you restock sold out items and what is pre-order?
Usually we restock sold-out items within 1 month. If you are curious about a specific item, please contact us.
What is the return address?
Please visit our return page Here to obtain the information on how to return your order.
How to Adjust and put on/off my Cuff or Ring?
To adjust the size of the ring or cuff, simply open it up and bend it until you achieve the desired size. If you want a regular size, we suggest opening the cuff/ring and bending it to fit your finger when you wear it. If you want a smaller size, we advise bending it when you are not wearing it for more pressure. Our metal is highly durable, so there is no need to be concerned about the ring or cuff breaking.
For making the ring extra small and causing the ends to overlap a lot, you may try using a piece of cloth during the bending process. Please find our guide on how to make your ring smaller here.
What payment options are you offering and is it safe?
We offer safe payments through Apple Pay, PayPal, Visa, Mastercard, Google Pay, iDeal, Klarna and American Express (debit and credit). At Vacier, we never directly handle payment information. Instead, all transactions are conducted safely and decrypted through trusted partner banks and payment processors.
What material are your products made of?
We take pride in crafting our steel jewelry from high-quality recycled Stainless Steel (316L), which is a surgical grade steel renowned for its durability. This superior material surpasses silver, gold, or platinum in terms of sturdiness and endurance. Our Stainless Steel jewelry is highly resistant to rust, corrosion, tarnishing, staining, fading, and causing skin discoloration. In addition to Stainless Steel, we also offer products made from 925 Silver and 18 K gold-plated steel.
How long is the shipping to my country?
We ship worldwide and can you can out more details on our shipping page here. You can purchase from this website if you are ordering to Australia and New Zealand.
However, if you need to place an order to Europe, Africa and Asia, please go to our other website here. For orders heading to North and South America, please visit our respective website here.
